How culture affects business communication. How well do you communicate with your executive team and with employees in your company? If the honest answer is, “Just OK,” there may be some communications barriers causing a disconnect between your messages and the ways...

When it comes to operating a successful business, nothing’s more important than communicating effectively with your customers. Adopting the wrong tone in your marketing or sales messages, neglecting to reach out in formats where customers generally “live” and failing...

In the feverish hunt for qualified job applicants, businesses sometimes rush through the hiring process and miss out on some promising candidates. By optimising your recruitment practices, you can significantly enhance the efforts of your team to do everything...

Depending on who you ask, there may be as many leadership styles as there are leaders in business, government, the entertainment industry, and so on. However, certain leadership traits are encountered most frequently in the workplace, and most CEOs, owners, and...

Today’s business leaders bear little resemblance to the top brass of yesteryear. Business leadership has evolved significantly over the last 50 years, driven in large part by changes in technology and societal values. Business owners, who in the 1970s were mostly...

It is a bit of a paradox. Businesses - that are run by humans, employ humans, and sell to humans - often struggle to present their brands in a humanised way online. Perhaps it is these business's attempts to be universally accepted. Or their misguided desire to sound...

At some point, every business must impose a systematic structure on its operations or risk losing untold amounts of time and money on inefficiency and lapses in productivity. Having systems in place not only guards against these negative factors, it helps businesses...

Talent acquisition and retention can be difficult for many businesses, even in the best of times. No doubt, these post-pandemic years have exacerbated HR challenges due to all kinds of fluctuations in the labour market and business landscape. Gone are the days, at...

We all know about the importance of a positive customer experience. Lately, word is spreading about the employee experience, defined by BetterUp as “the interactions an employee has with people, systems, policies, and the physical and virtual...

Think how much easier hiring new employees would be if the process was an exact science. Well, in some respects, it already is. According to The Predictive Index, “Talent optimisation” is “a four-part discipline that details what’s required for aligning...

Do you incorporate peer coaching and peer learning into your company? Should you? This article will explain what Peer Coaching Groups are and how they can positively impact organisations and employees alike. Peer Coaching Groups (PCGs) are an organised group of people...

A new employment trend has emerged over the last few years that is substantially changing the way businesses interact with and inspire their employees. In response to the pandemic-induced disengaged workforce, business owners had to rethink their approach to employee...

Every business (yours included) generates a lot of data. Every customer interaction, sale, and follow-up report produce information of great potential use to the organisation. The key is harnessing all that data and using it to your company’s advantage. This process...

You’ve hired a team of individuals with the skills, experience and knowledge to do their jobs well. Chances are, these employees sometimes go above and beyond their mandated responsibilities and lead projects or otherwise help keep workplace morale high. But what...

These days, nothing seems more topical than AI (Artificial Intelligence). With the much-ballyhooed advent of ChatGTP, business owners and CEOs are examining new ways in which AI can help increase efficiency, streamline operations, and grow their businesses. What...

Artificial intelligence. What once felt wildly futuristic has suddenly become mainstream and is growing more ubiquitous by the minute. You are likely already interacting with AI, even if you are not completely aware of it. When your text message autocorrects itself or...

No matter how successful you already are, owning a business is challenging. To run a successful company, business owners and entrepreneurs have to deal with a wide range of challenges, and it can get lonely. Family, friends, and colleagues aren’t the best sounding...

Let’s assume your company employs one or more salespeople who are responsible for generating leads and closing deals. As talented as these sales professionals might be, some “blind spots” in sales always seem to crop up. It’s up to you and your team to beware of...