If you are like most business owners of small or mid-sized businesses, there are times you must put on your Selling Hat. When you put on that Selling Hat, your mindset needs to change to one of “What do I need to do to persuade the person to whom I am trying to sell?”...

Kay Godfrey is a professional bookkeeper and BAS agent. She lives on Sydney’s Northern Beaches and loves what she does for a living. Her business is called First Class Accounts Mona-Vale, where she has a team of three people who work with her. She explains: “I take...

Customer loyalty took quite a beating over the last couple of years. Throughout the course of the pandemic, businesses and their customers were often forced into an awkward dance of hurry-up-and-wait. And wait. And wait. Lockdowns, supply chain issues, and employee...

Opportunity awaits small business owners in 2022, but that doesn’t necessarily mean it is going to be easy. The beginning of the year has already proven to be a bit of a mishmash of positives and negatives for business owners. On a great note, the grip of the pandemic...

Working with a remote workforce requires different management and leadership. Whether it's during the current Coronavirus pandemic, the floods battering the east coast, or the war further afield, many members of your team will be experiencing mixed emotions from...

Savvy business owners and CEOs understand that no enterprise can last very long without contributions from a business partner. In this sense, “partner” can encompass everything from third-party vendors to an alliance with a complementary business. What’s key in all...

Social media has swept the globe, and every week it seems like someone is discussing a new platform or method of distribution for social media.  These growing platforms are valuable for marketing, brand management and customer feedback where businesses are concerned....

As we've celebrated the new year, many business owners and leaders remain steadfast and resilient throughout the COVID-19 pandemic. For companies that want to thrive in 2022, it will take no less than exceptional leadership and innovation moving forward. But what can...

Looking to round out your staff and maybe even expand a few areas of your business by adding new talent this year? Well, good luck with that. As we continue to move into 2022, factors like the Great Resignation, increasing hourly and salary requirements, and a myriad...

There are many principles for running a strong, thriving business. Key among these guidelines is this: What can be measured should be measured. The data compiled for key business metrics can, as we have said before, “say a lot about what you’re doing right and where...

We’ve said it time and again—the state of a company’s cash flow is among the most significant metrics that every CEO or business owner should track. That’s because cash flow “is a key indicator of the financial health of your business,” as Wells Fargo notes. “A...

For the smooth running of a small business, no paperwork may be more essential than financial reports. These documents inform business owners and CEOs about the success or lack of success in past business activities, while also painting a fairly reliable picture of...

Time management is an issue for all of us, but business owners often seem to suffer the most. As individuals wearing multiple hats in their business, they’re usually trying to juggle between the many roles they’ve taken up and find themselves never having time to fit...

In 2022, businesses will continue to adapt to changing conditions in the global marketplace. But as much as things change, certain operational fundamentals remain the same. Key among those fundamentals is the need to cut expenses wherever possible without compromising...

As 2021 comes to a close, it's important to reflect on the year that has been, as well as look ahead and ready for whatever comes your way. As a business owner, it's essential to take stock, of your company and feel ready for whatever the year throws at you. Evaluate...

Your website is most likely the most important online (and possibly offline, too) real estate your company owns. Websites not only provide information and validation for your products and services, but are also an effective branding and lead generation engine when...

What started as a small side-hustle has quickly become an international business and labour of love for Deborah Mott who is the owner of Zakkia Homewares in Sydney. The small business distributes globally, and Deborah works as a solitary owner, of which she says can...

Achieving your goals depends upon three key factors: time, people, and money. While it is critical to set the right measurable, realistic, and time-bound goals, it is also essential to have your team's buy-in. Many companies fail to achieve their goals despite having...

Business plans are among the key documents deemed necessary in the early stages of a company or startup’s growth. However, the elements that go into crafting a strong business plan are worthy of a CEO or business owner’s consideration at any time in the growth...

You need a website if you’re selling products and services online. This is an excellent marketing tool that can be used to attract potential leads and customers. However, what if you’re not attracting enough online traffic? How can people know you have what they need?...

Over the last few months, many business owners have been planning for the much-anticipated return of their employees to the physical workplace. I’ve spoken with many of them who are optimistic yet cautious for this transition, and for good reason. In order to ensure a...

Like most businesses, you probably have a process in place whereby employees are required (often with the assistance of their supervisors) to set job-related goals for the weeks, months, and even the next year ahead. But have you, as a CEO and/or business owner, been...