We all know about the importance of a positive customer experience. Lately, word is spreading about the employee experience, defined by BetterUp as “the interactions an employee has with people, systems, policies, and the physical and virtual...

Think how much easier hiring new employees would be if the process was an exact science. Well, in some respects, it already is. According to The Predictive Index, “Talent optimisation” is “a four-part discipline that details what’s required for aligning...

Do you incorporate peer coaching and peer learning into your company? Should you? This article will explain what Peer Coaching Groups are and how they can positively impact organisations and employees alike. Peer Coaching Groups (PCGs) are an organised group of people...

A new employment trend has emerged over the last few years that is substantially changing the way businesses interact with and inspire their employees. In response to the pandemic-induced disengaged workforce, business owners had to rethink their approach to employee...

Every business (yours included) generates a lot of data. Every customer interaction, sale, and follow-up report produce information of great potential use to the organisation. The key is harnessing all that data and using it to your company’s advantage. This process...

You’ve hired a team of individuals with the skills, experience and knowledge to do their jobs well. Chances are, these employees sometimes go above and beyond their mandated responsibilities and lead projects or otherwise help keep workplace morale high. But what...

These days, nothing seems more topical than AI (Artificial Intelligence). With the much-ballyhooed advent of ChatGTP, business owners and CEOs are examining new ways in which AI can help increase efficiency, streamline operations, and grow their businesses. What...

Artificial intelligence. What once felt wildly futuristic has suddenly become mainstream and is growing more ubiquitous by the minute. You are likely already interacting with AI, even if you are not completely aware of it. When your text message autocorrects itself or...

No matter how successful you already are, owning a business is challenging. To run a successful company, business owners and entrepreneurs have to deal with a wide range of challenges, and it can get lonely. Family, friends, and colleagues aren’t the best sounding...

Let’s assume your company employs one or more salespeople who are responsible for generating leads and closing deals. As talented as these sales professionals might be, some “blind spots” in sales always seem to crop up. It’s up to you and your team to beware of...

The employment market has been brutal for most companies and industries at large. While job seekers are certainly also experiencing employment volatility, it still appears that in many ways the workforce is still holding the best hand in the high-stakes game of...

Any hard-working salesperson can tell you closing a sale is their ultimate goal. Short-term sale strategies emphasise the value of a clean, efficient transaction with a customer, particularly those that come to a successful (and profitable) conclusion. But since...

Sometimes even the most slam-dunk deals hit a roadblock, leaving the salesperson or business owner grappling with just how to move the transaction to a successful close. A deal that seems lost in purgatory can be hard on even the most seasoned sales professionals. The...

If, like many businesses these days, you employ a cadre of remote workers, it’s imperative to do all you can to support their offsite efforts. That means providing the best technology available so they can achieve maximum output and productivity. For example, tools...

A drawn-out sales process can be the downfall of an otherwise healthy business - or at the very least, a huge drain on efficiency and profitability. Slow sales cycles are more expensive than their streamlined counterparts and profoundly impact the cash flow and...

Terminating an employee is never fun. Even for the most polished and seasoned business owner, the process of letting someone go is almost universally stressful, unpleasant and emotionally challenging. Nobody wants to be the bearer of bad news or the person that...

In many companies, managers and other leaders assign goals to employees, then sit back and wait for results. This passive approach sometimes ends up with missed deadlines, incomplete work on projects, and a generalised disappointment in the employee’s lack of...

There are many principles for running a strong, thriving business. Key among these guidelines is this: What can be measured should be measured. The data compiled for key business metrics can, as we have said before, “say a lot about what you’re doing...

Collaboration. It seems like such an easy concept to grasp and embrace, particularly as it pertains to the teamwork required to run and grow a successful company. But then why do so many so many business owners, leadership teams and organisations struggle to foster a...

Employee development is generally aimed at improving a person’s skill at their job or expanding their range of responsibilities. Sometimes, the most promising employees are groomed for future leadership roles. But a case can be made that, in order to advance the...

Getting honest input from employees on workplace culture and conditions can be a valuable practice. But time and again, companies sending out employee surveys are frustrated by a mediocre response rate—and stymied as to what actions they should take on their...

The multi-generational workforce has truly arrived, with four generations potentially working side by side in a variety of sectors and industries. Workers over age 55 are set to become 25 percent of the workforce by 2024, which is a large jump from 12 percent in...

The effective onboarding of new employees is clearly a benefit to businesses, but some companies persist in “winging it” whenever a new hire joins the team. As we have noted before, businesses that lack a proper onboarding system in place “fail to understand the link...

Employee morale has a massive impact on the overall success of your business. When employees are happy, engaged and thriving they are more productive, less likely to call in sick and much less apt to quit their jobs. According to a recent Gallup poll, “highly...

Why do some employees stay with your company and others leave? There are several possible reasons, including financial considerations and the physical location of your workplace. But above all else, employee retention is most successful when employees...

Businesses with expert sales teams sometimes find themselves on a mystifying string of bad luck. Their sales professionals identify and qualify promising leads, even have a series of discussions with these prospects—only to end up with nothing to show for it. One...

Getting to “Yes” is every salesperson’s ultimate goal. But so many variables are involved that the process can be cumbersome and aggravating—with no guarantee that the goal will actually be reached. If your sales team is experiencing difficulties achieving this...