We all know about the importance of a positive customer experience. Lately, word is spreading about the employee experience, defined by BetterUp as “the interactions an employee has with people, systems, policies, and the physical and virtual...

Think how much easier hiring new employees would be if the process was an exact science. Well, in some respects, it already is. According to The Predictive Index, “Talent optimisation” is “a four-part discipline that details what’s required for aligning...

Do you incorporate peer coaching and peer learning into your company? Should you? This article will explain what Peer Coaching Groups are and how they can positively impact organisations and employees alike. Peer Coaching Groups (PCGs) are an organised group of people...

A new employment trend has emerged over the last few years that is substantially changing the way businesses interact with and inspire their employees. In response to the pandemic-induced disengaged workforce, business owners had to rethink their approach to employee...

Every business (yours included) generates a lot of data. Every customer interaction, sale, and follow-up report produce information of great potential use to the organisation. The key is harnessing all that data and using it to your company’s advantage. This process...

You’ve hired a team of individuals with the skills, experience and knowledge to do their jobs well. Chances are, these employees sometimes go above and beyond their mandated responsibilities and lead projects or otherwise help keep workplace morale high. But what...

These days, nothing seems more topical than AI (Artificial Intelligence). With the much-ballyhooed advent of ChatGTP, business owners and CEOs are examining new ways in which AI can help increase efficiency, streamline operations, and grow their businesses. What...

Artificial intelligence. What once felt wildly futuristic has suddenly become mainstream and is growing more ubiquitous by the minute. You are likely already interacting with AI, even if you are not completely aware of it. When your text message autocorrects itself or...

No matter how successful you already are, owning a business is challenging To run a successful company, business owners and entrepreneurs have to deal with a wide range of challenges, and it can get lonely. Family, friends, and colleagues aren’t the best sounding...

Let’s assume your company employs one or more salespeople who are responsible for generating leads and closing deals. As talented as these sales professionals might be, some “blind spots” in sales always seem to crop up. It’s up to you and your team to beware of...

Any hard-working salesperson can tell you closing a sale is their ultimate goal. Short-term sale strategies emphasise the value of a clean, efficient transaction with a customer, particularly those that come to a successful (and profitable) conclusion. But since...

Sometimes even the most slam-dunk deals hit a roadblock, leaving the salesperson or business owner grappling with just how to move the transaction to a successful close. A deal that seems lost in purgatory can be hard on even the most seasoned sales professionals. The...

If, like many businesses these days, you employ a cadre of remote workers, it’s imperative to do all you can to support their offsite efforts. That means providing the best technology available so they can achieve maximum output and productivity. For example, tools...

A drawn-out sales process can be the downfall of an otherwise healthy business - or at the very least, a huge drain on efficiency and profitability. Slow sales cycles are more expensive than their streamlined counterparts and profoundly impact the cash flow and...