A Great Employee Experience Can Lead to Greater Retention
We all know about the importance of a positive customer experience. Lately, word is spreading about the employee experience, defined by BetterUp as “the interactions an employee has with people, systems, policies, and the physical and virtual...
What Is Talent Optimisation
Think how much easier hiring new employees would be if the process was an exact science. Well, in some respects, it already is. According to The Predictive Index, “Talent optimisation” is “a four-part discipline that details what’s required for aligning...
Peer Coaching Groups for Company Success & Employee Well-Being
Do you incorporate peer coaching and peer learning into your company? Should you? This article will explain what Peer Coaching Groups are and how they can positively impact organisations and employees alike. Peer Coaching Groups (PCGs) are an organised group of people...
Scott White – Creative Serum
Employee Experience Design: If You Build It They Will Come
A new employment trend has emerged over the last few years that is substantially changing the way businesses interact with and inspire their employees. In response to the pandemic-induced disengaged workforce, business owners had to rethink their approach to employee...
What Can Predictive Analytics Do for Your Business?
Every business (yours included) generates a lot of data. Every customer interaction, sale, and follow-up report produce information of great potential use to the organisation. The key is harnessing all that data and using it to your company’s advantage. This process...
How to Cultivate Engaged, Skilled and Experienced Employees
You’ve hired a team of individuals with the skills, experience and knowledge to do their jobs well. Chances are, these employees sometimes go above and beyond their mandated responsibilities and lead projects or otherwise help keep workplace morale high. But what...
Leverage AI to Grow Your Business
These days, nothing seems more topical than AI (Artificial Intelligence). With the much-ballyhooed advent of ChatGTP, business owners and CEOs are examining new ways in which AI can help increase efficiency, streamline operations, and grow their businesses. What...
Ay Yi Yi: The Fascinating World of AI
Artificial intelligence. What once felt wildly futuristic has suddenly become mainstream and is growing more ubiquitous by the minute. You are likely already interacting with AI, even if you are not completely aware of it. When your text message autocorrects itself or...
19 Reasons You Need A Business Owner Advisory Board
No matter how successful you already are, owning a business is challenging. To run a successful company, business owners and entrepreneurs have to deal with a wide range of challenges, and it can get lonely. Family, friends, and colleagues aren’t the best sounding...
Watch Out For Blind Spots In Sales
Let’s assume your company employs one or more salespeople who are responsible for generating leads and closing deals. As talented as these sales professionals might be, some “blind spots” in sales always seem to crop up. It’s up to you and your team to beware of...
Kay Godfrey – First Class Accounts
Tasman McManis – Reward & Recognition Consulting
Dean You Lee – Laser Warriors
Michael Spragg – Laser Plumbing
5 Tips for Building A Long-Term Sales Strategy
Any hard-working salesperson can tell you closing a sale is their ultimate goal. Short-term sale strategies emphasise the value of a clean, efficient transaction with a customer, particularly those that come to a successful (and profitable) conclusion. But since...
Simple Sales Tactics To Overcome Prospect Reluctance
Sometimes even the most slam-dunk deals hit a roadblock, leaving the salesperson or business owner grappling with just how to move the transaction to a successful close. A deal that seems lost in purgatory can be hard on even the most seasoned sales professionals. The...
What Technology Strategy Is Most Effective For Your Remote Team?
If, like many businesses these days, you employ a cadre of remote workers, it’s imperative to do all you can to support their offsite efforts. That means providing the best technology available so they can achieve maximum output and productivity. For example, tools...
When Your Sales Process Is Way Too Long (and How To Fix It)
A drawn-out sales process can be the downfall of an otherwise healthy business – or at the very least, a huge drain on efficiency and profitability. Slow sales cycles are more expensive than their streamlined counterparts and profoundly impact the cash flow and...
Michael & Paul Sciberras – SciBlue Case Study
FINDING SOLUTIONS FOR RAPID GROWTH SPELLS SUCCESS FOR QUEENSLAND-BASED HIGH-END ELECTRONICS FIRM Michael Sciberras and his brother, Paul, own and operate Sci-Blue Integrated Systems, a specialist integration company founded in Queensland in 2005. Among the services...
Lee Dewerson – Safe N Sound Case Study
HARD WORK AND RESEARCH LED TO A SUCCESSFUL BUSINESS A common ingredient to successful businesses is the behind-the-scenes hard graft and numerous hours of labour. Many small to medium business owners will agree that plain hard work has been key to their initial...
Daniel Hepburn -Online Logistics Case Study
A SUCCESSFUL BUSINESS NEEDS REQUIRES MORE THAN JUST PASSION When a business starts as a result of a person’s true passion, it is likely to initially thrive. However, passion alone will not necessarily make it successful in a competitive market. To be...
John Eustace – Bells and Whistles Marketing
“I have had repeated exposure to various business coaches over many years. Some I have judged to lack any genuine coaching skills, others I have resisted engaging simply because of their inflexible “one size fits all” coaching programmes. Crystal merges her...
Finn Mackenzie – Green Door Health
“Crystal is a wonderful caring business coach with great support for small business owners. Over a year of major change in my business she offered great support, strength, advice and mentoring. This helped me not just on a business level but a personal level...
Deborah Mott – Zakkia
“At Zakkia, when the pandemic first happened, I went into a bit of an emergency mode. I had one girl who was working for me at the time and as the pandemic panned out, I didn’t know if I could run the business and run her needs as well, so I eventually had to...